You can Frequently Asked Questions (FAQ) on this page. If you don’t find it there, you can contact our Customer Service via email or you can reach DOKU Walet Contact Center at 1500073 and email for wallet transaction related question. Thank you.

What is AeroConnect?

AeroConnect is an app that provides you with integrated transportation and tourism services.

For transportation, we provide wide range of services: order Car On Demand, Rent Car, Airport Transfer to Shuttle. When it comes to tourism, we have various tour packages, Visa/KITAS services, Airport VIP services. You can also buy mobile phone credit, internet package and make QR Payment.

You can choose the services that you need in the AeroConnect app dashboard. Then you can just follow the instruction in every type of service.

Don’t worry, AeroConnect is partnered with leading Wallets in Indonesia for easy and secure non-cash payment. We also have QR Payment integrated with QRIS of Bank of Indonesia.

We accept payment through PayPal and Bank Transfer by SWIFTCODE for Visa/KITAS services, so you can pay in your foreign currency.

AeroConnect have the tracking status for Visa/KITAS services, even more, we offer you trusted courier services for documents pick-up and delivery which you can track in the App.

Not all AeroConnect’s services are cancellable or refundable. Please read the T&C in every service carefully before make your booking and payment.

For this time being, all problem and complains are to be reported via email . Please provide us with the detail of your problem or complain so we can give you the right solution and quick response. Please update you App regularty for better convenience and ease of use.

If you have vehicle and driving license or car rental business or a tourism industry player, you can send us email We will arrange a meeting with you. #LetsGrowTogether